The Problem
Business context and quantified pain
What was the business challenge? Include volume, cost, or time metrics. Example: "Support team processed 500 L1 tickets/week at 120 person-hours/month cost."
Your Solution
How you used Claude and AI to solve this
Describe your approach: systems you integrated, validation steps, why this approach. Example: "Integrated Claude with Zendesk API + knowledge base. Prompted Claude to classify tickets and auto-resolve routine issues."
Results
Measurable business impact
Primary metric: Lead with the most impressive metric. Example: "42% deflection rate"
Secondary metrics: 2-3 supporting metrics. Example: "15% spam filtered, 25% AHT reduction, 120 person-hours saved/month"
Proof
Evidence this is real
Where/how is this running? Link, screenshot, video, or testimonial. Example: "Currently handling 500+ tickets/month in production."
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